Order Updates
Automate invoices, delivery ETAs, COD confirmations, and post-purchase messages.
WAStack automates every stage of the order lifecycle through WhatsApp. From the moment a customer places an order to the moment they confirm delivery, every update flows through a personalized WhatsApp message.
Order confirmation messages include itemized details, total amount, payment status, and estimated delivery. For COD orders, a confirmation message reduces failed deliveries by verifying the customer's intent before dispatch.
Shipping updates include carrier information, tracking numbers with clickable links, and real-time ETA updates. Delivery confirmation messages include feedback buttons for rating the experience or reporting issues.
Post-purchase messages include invoice PDFs, warranty registration links, feedback surveys, and reorder prompts. All messages are triggered automatically based on order events from your ecommerce platform or ERP system.
Key Benefits
- Automated order confirmations with itemized details
- COD verification reduces failed deliveries
- Clickable tracking links in shipping updates
- Invoice delivery as PDF attachments
- Post-purchase feedback and reorder prompts
Real-World Applications
- Confirming orders immediately after checkout
- Verifying COD orders before dispatch
- Sending tracking updates with carrier links
- Delivering invoices and requesting post-purchase feedback
Frequently asked questions
Common questions about order updates.
Discover all use cases
From CRM integration to AI chatbots, see how teams across industries use WAStack to automate WhatsApp workflows.