Bot Automation
Route conversations, qualify leads, and connect AI assistants to live sessions.
WAStack's automation engine lets you build sophisticated WhatsApp workflows without writing code. Create rule-based flows with triggers, conditions, actions, and handoff logic—or connect AI chatbots powered by LLMs to your live sessions.
Triggers include incoming messages, specific keywords, session events, time-based schedules, and webhook events. Actions include sending messages, updating session variables, calling external APIs, assigning conversations to agents, and escalating to humans.
The visual workflow builder lets you drag and connect nodes to create complex conversation trees. For AI-powered bots, connect any LLM API (OpenAI, Anthropic, Gemini) and configure system prompts, context windows, and guardrails.
Every automation run is logged with full traceability. You can replay conversation flows, debug failed actions, and monitor automation performance from the dashboard.
Key Benefits
- Visual workflow builder
- AI chatbot integration with any LLM
- Rule-based triggers and actions
- Full execution traceability
- Human handoff capabilities
Use Cases
- Qualifying leads through conversational flows
- Automating FAQ responses with AI chatbots
- Routing support tickets to the right agent
- Building order tracking and status check bots
Frequently asked questions
Common questions about bot automation.
Discover all WAStack features
From QR login to campaign messaging, explore the complete set of tools for building WhatsApp infrastructure.